Subject: English Language Test - Manoj Kumar Prasad
From: Manoj Kumar Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Nov 2022 15:29:12 -0500

Foreign Language
Screening Test

Name

Manoj Kumar
Prasad     /  (+91) 9695415986
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

The first
thing that'll help you handle a customer complaint sent via email is
getting into the right mindset. You don’t want to approach your reply thinking
that you’re at odds with a customer. It’s easy to get into that mindset if
the customer is extremely rude or undermines your professionalism while
complaining. Rise above the temptation.

If you feel as if you’re going to have a hostile exchange with the customer,
take a break and try to imagine yourself in their shoes. This person may have
been hoping to get your product delivered in time to give it as a present, but
they got something else instead. Even if the situation you’re dealing with is
less intense, it can be extremely frustrating for the customer to get bad
service.

Remember, the goal of your response is to turn that angry and frustrated
customer into a satisfied one.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

I am very apologies you are facing this types of issues from
our side but do not worry we will try to resolve the issue from our side and I
am raising a complain for this issues and our team will update and try to check
again and they will try to return or replace order from our side.So first of all
we will try to convince the cx and resolve the issue as per cx concern and
shares apologies for that issues.