Subject: English Language Test - Raman Kumar
From: Raman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 16:52:48 -0500

| | Foreign Language Screening Test

Name | Raman Kumar     /  (+91) 7494832928    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
dear Customer
This email is regarding to inform you that the address that you have given to us for the product's delivery is not correct.Our courier team tried on this given address,but it was mismatched with other person.Please give us your new address. Also you can reply with this mail. Hoping for a gpod response from you.
Thanks& Regards
Team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul.
Sorry for the inconvenience caused.We don't want any of these problems from our customer's end.I acknowledged your issue.I will surely help you with this.You will get your product by tomorrow.Our delivery person will also take damaged product back.You don't have to worry about this.Please contact us if you have any queries.
Thanks
Team Homebox.

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