Subject: English Language Test - Nishank Garg
From: Nishank Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 08:13:44 -0500

Foreign Language
Screening Test

Name

Nishank
Garg    /  (91) 8851084813    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear [Name],

I am so sorry to learn that your order has not arrived. I understand how
frustrating this must be.

The order was shipped by us, and handed over to courier company same day when
the order was placed. I've tracked your package via the courier service,
and found that the courier tried to deliver the order to the customer, but the
customer's address as per the courier was wrong.

So kindly rectify the address provided for the delivery and place the order
again.

For any questions or further assistance, please reply to this message.

Best regards,

Nishank Garg

Customer Service Representative

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
[Name],

I am so sorry to hear that your experience with our company has not met your
expectations.

As per the company policy, the product can have replacement only if its unused
and if its not as described or has some kind of fault, but in your case the
product has been put to use and that is why the product cannot be replaced nor
refund.

For any questions or further assistance, please reply to this message.

Best regards,

Nishank Garg

Customer Service Representative