Subject: Trainer Candidate - Kanika Pathak
From: Kanika Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 08:11:07 -0500

Tech Support
Test

Name

Kanika
Pathak

E-mail

[email-masked]

Phone Number

(91) 8586878860

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida Greater noida
west

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

Previous Employer 1

Ienergizer

QA

7th
Dec

24,000

Previous Employer 2

NA

If Selected, how much time do you need
to join?

15 Days

Please briefly
describe your work experience specifically in Quality?

I have 1
year of Experience as A Quality Analyst

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I have had one experience where the agent has skill issue, and
every day he needs to come to me for the fatal or other error feedback, his AM
told him to lie and on mail mentioned that, feedback has been shared without
making the agent listen to his call, but late after having an open discussion
with the agent and his AM things got sorted and now the agent is performing well
till date.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

I believe
that, when customer got the resolution on time that comes under good customer
service, but when customer becomes happy by the call handling of an agent where
customer felt that the particular advisor has helped by putting lot of efforts,
that maie the customer experience great.

What according to
you makes you a good candidate for this position?

I believe
that I have good experience to go for this opportunity and have great knowledge
and feedback skills, so I definitely be a great support for an organisation

On a scale of 1 - 5 please rate your fluency in
spoken English

4