Subject: English Language Test - Vansh Luthra
From: Vansh Luthra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 07:15:13 -0500

| | Foreign Language Screening Test

Name | Vansh Luthra     /  (91) 9773540928    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Thanks for shopping with Babyshop. We're sorry for the delay in delivering your order. As per our delivery partner the address provided by you was incorrect hence the order couldn't be delivered. We'd request you to share your correct address with us so that we can deliver your product as soon as possible
Regards,
Babyshop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thank you for choosing Homebox. We're sorry for the inconvenience from our end. We'd request you to share the proof of the damage on your product so that we can process your query further. Rest assured you will get a resolution for this at the earliest.
Thanks
Homebox Team

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