Subject: English Language Test - Siddharth Singh
From: Siddharth Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 03:57:00 -0500

Foreign Language
Screening Test

Name

Siddharth
Singh    /  (+91) 9754312178
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Respected
Sir/Mam,

This email is in response to the email recieved by you on 26.11.22.

This email is regarding order number ********** which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two phone numbers as to the person who we
can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is ********** and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop.com,

Customer Service Representative

Siddharth Singh.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Respected
Sir/Mam,

This email is in response to the email recieved by you on 26.11.22.

Please share the pictures of your TV cabinet, then we will verify and let you
know within 1 to 2 days.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Homebox Team,

Customer Service Representative

Siddharth Singh.