Subject: Trainer Candidate - Jagdeep Prasad
From: Jagdeep Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 01:42:58 -0500

| | Tech Support Test

Name | Jagdeep Prasad
E-mail | [email-masked]
Phone Number | (+91) 7455892865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ISON BPO Dehradun | QA | 6 Month | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Audit call chatts and email to identify improvement quality for process and skillsrelated issues, and manage the floor decorum and management
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Basically product knowledge is much necessary to improve the quality of process if we have better product knowledge so we can easily solved the problem, second thing is our soft skills
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When we provide any better resolution about customer service request that is good customer service, but when we provide or resolved customer query in short period or before TAT that is great customer service.
What according to you makes you a good candidate for this position? | Because i always put myself as a customer, what our customer want how we can provide better resolution to our customers to improve our service, if our customer will be happy with our service then 1 customer can be Equal to 10 customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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