Subject: Trainer Candidate - Ankita Singh Ankuta
From: Ankita Singh Ankuta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 01:32:36 -0500

| | Tech Support Test

Name | Ankita Singh Ankuta
E-mail | [email-masked]
Phone Number | (+91) 8826748955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Csa | 30 may | 17555
Previous Employer 1 | Solitairian | Leasing executive | 30 march | 15000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | I was an agent.usually received calls from customer solved their queries through phone emails and chat.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | See i don't work as a quality analyst but i have an idea of quality analyst field in which qa will audit calls and after that escalate these details to the TL.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | 4 to 5 is the good customer service
What according to you makes you a good candidate for this position? | Be a good quality analyst first develop your teams work with your team.give resolution to their errors.provide them better resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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