Subject: English Language Test - Md Faiz Akram
From: Md Faiz Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 01:28:17 -0500

| | Foreign Language Screening Test

Name | Md Faiz Akram    /  (110025) 7280839498    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear {Costumer name},

I sincerely apologize for the inconvenience caused by (details of the issue).
As per checking your order: We would like to inform you the order was shipped by us on the same day when the order was placed and handed over to the courier company. The courier tried delivering it, but it seems your address is wrong. We have contacted the courier company and they will deliver the parcel to your address on a different day at no extra cost. Please let us know if there are any other updates about your order as well.

We hope that you&#039;re able to receive your package soon!

Thank you, {sender name}

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul.
Thank you so much for contacting us.

I&#039;m sorry to hear that you haven&#039;t experienced what you expected with us.
We sincerely apologize for any inconvenience caused. As per checking your order we would like to inform you that we forwarded your queries to the concerned  team, they will contact you very soon to check your issue in resolving as per your request.

If you require any further information, feel free to contact us.

Support team
Thank you

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