Subject: English Language Test - Md Faiz Akram
From: Md Faiz Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 01:27:56 -0500

Foreign Language
Screening Test

Name

Md Faiz
Akram    /  (110025) 7280839498    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear {Costumer name},

I sincerely apologize for the inconvenience caused by (details of the issue).

As per checking your order: We would like to inform you the order was shipped by
us on the same day when the order was placed and handed over to the courier
company. The courier tried delivering it, but it seems your address is wrong. We
have contacted the courier company and they will deliver the parcel to your
address on a different day at no extra cost. Please let us know if there are any
other updates about your order as well.

We hope that you're able to receive your package soon!

Thank you, {sender name}

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul.

Thank you so much for contacting us.

I'm sorry to hear that you haven't experienced what you expected with
us.

We sincerely apologize for any inconvenience caused. As per checking your order
we would like to inform you that we forwarded your queries to the concerned
team, they will contact you very soon to check your issue in resolving as
per your request.

If you require any further information, feel free to contact us.

Support team

Thank you