Subject: English Language Test - Abhishek Jain
From: Abhishek Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 00:12:05 -0500

| | Foreign Language Screening Test

Name | Abhishek Jain    /  (+91) 9671752184    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/ Mam,

Greetings from the babyshop.com, we are really sorry for inconvenience you are facing due to us. As i can check with your complaint, you have placed an order of a handbag from our store 14 days back. But sir, i can also check here that we have shipped your order on the same day but due to some miss correction entered by you about your address. Kindly please check the address again so we can proceed further or we can deliver your product to you.

Thanks & Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul Sir,

Greetings from the babyshop.com, we are really sorry for inconvenience you are facing due to us. As i can check with your complaint, you have placed an order of a TV Cabinet which our team had install today morning in your house. But as you said after installing the cabinet you noticed that it has many scratches on it. And now you want to return or replace it with a new unit or you are raising for refund request.
Sir sorry for inconvenience you are facing from our side, we will try to resolve your problem asap. As i can see that your product comes under our warranty/return policy. So i am fowarding your request to our team. And they will replace your nit with new one within 3-4 workig days

Thanks & Regards
babyshop.com

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