Subject: Trainer Candidate - Udita Jain
From: Udita Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 10:00:01 -0500

| | Tech Support Test

Name | Udita Jain
E-mail | [email-masked]
Phone Number | (91) 9015320386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Honda | Sr executive | Working | 80000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | More than 8 years of experience in Automobile sector
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | During CII presentation, delivered quality in the project

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means providing good solutions for customer problems
Great customer service means solving customer concerns & giving delight to customers

What according to you makes you a good candidate for this position?

Hard working
Good technical skills
Great academic history

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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