Subject: English Language Test - Dheeraj Sahu
From: Dheeraj Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 06:46:01 -0500

| | Foreign Language Screening Test

Name | Dheeraj Sahu    /  (+91) 08462999216    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam/Sir, I am Dheeraj from babyshop.com, we are extremely sorry that you are facing this issue, as we got information that the your order was found wrong. Our team will investigate with our courier partner please wait 4-5 working days . Sorry for your inconvenience. May you have a good day thank you
Regards
Dheeraj sahu
Babyshop.in

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mam,/sir
I am Dheeraj Sahu from Babyshop.in.
We are extremely sorry for the inconveniences that you are facing,
We can understand your problem, we will send our team to verify if there any damaged will found , then we will immediate take action. It will take 4 to 5 days please be patient, we are sorry for your inconvenience.
Thanks
Regards
Dheeraj sahu
Babyshop.in

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