Subject: English Language Test - Jaspreet Singh
From: Jaspreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 03:42:18 -0500

| | Foreign Language Screening Test

Name | Jaspreet Singh    /  (+91) 07087201984    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey,
Dear Customer,

I'm so sorry to listen that your order has not recieved and even you're not able to check your status. We are sorry for delay Because provided address by you to our web portal is wrong and our delivery team face difficulties to deliver order to you.

So, kindly provide us your updated address to our Xyz.com/forms. Such that, We can deliver your order as soon as possible.

Thanks & Regards
Delivery team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are so sorry that our delivery team provided you defected product. It has come to my attention that you weren't fully satisfied with the purchase of cabinet from our company.
We will just inform our team to return your product and provide you new cabinet as soon as possible.

Thanks & Regards
XYZ pvt ltd

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