Subject: English Language Test - Sejal Sharma
From: Sejal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 03:17:48 -0500

Foreign Language
Screening Test

Name

Sejal
Sharma     /  (+91) 7505746265
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hy ABC,

We are really sorry, as you were having trouble from the courier service
provider's end. As far as I can tell, your order was delayed due to some
unavoidable circumstances. Please do not worry; I would request that you keep
patience. Our team is constantly following up with the courier service provider
to get your package delivered as soon as possible.

Thank you for your patience during this time. If you have additional questions,
please contact us at our Customer Service portal. We're here to help!

Sejal

Customer Service

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hy
Abdul,

We are sorry that you had an unpleasant experience.

Not to worry about that; we always do our best to enhance your shopping
experience. As your product has many scratches, we can raise the replacement
request.

But for that we need images of that product you can share the images by clicking
on the below link:

www.link.com

And once again, I am really sorry for the inconvenience that caused you to
please reply to this mail by providing the images so that we can help you
further without any delay.

Sejal

Customer Service