Subject: English Language Test - Sayantima Paul
From: Sayantima Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 03:15:34 -0500

| | Foreign Language Screening Test

Name | Sayantima Paul     /  (91) 9354010122    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Thankyou for contacting babyshop.com.

We understand your concern regarding the order placed on 11th nov'2022. As we have checked the details, we found out that there was an attempt made to deliver the order on 17th nov '2022. However, the order was not delivered to you as the address provided was wrong.
We further request you to share with us the correct address by reverting back on this e-mail so that another attempt can be made to deliver you your order.

We regret the inconvenience caused and thankyou so much for your understanding and patience.

Feel free to contact us in case of any further queries.

Sayantima
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/ Ma'am,

Thankyou for writing to us.

I sincerely apologise for the inconvenience caused to you. We understand that you found out that there were scratches on the cabinet. We have a strict quality check policy where we do not expect such things to happen to our customers.

Further, we request you to share images of the cabinet in JPG or JPEG format on this same e-mail so that we can check the details before providing you with any resolution.

You will receive an acknowledgement mail within 24 -48 hrs as soon as we recieve the images along.

You can write back to us incase of any further queries.

Sayantima
Homebox

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