Subject: English Language Test - Manish Mishra
From: Manish Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 02:58:10 -0500

Foreign Language
Screening Test

Name

Manish
Mishra     /  (+91) 7380675022    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir

Our company had shipped your
order on the same day to the courier company but they found your address wrong
when salesman went to deliver it.

I would request you to please check the address you have provided
us, also kindly share an alternative address or phone number of a person who can
receive the order.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Sir

Our company has noticed your
concerns and we regret for inconvenience if it is from our side, tomorrow the
same team will come to inspect the objections raised by you and if they found it
right we will replace your order with new cabinet unit.

Regards