Subject: English Language Test - Aravind Subramanian
From: Aravind Subramanian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 02:09:51 -0500

Foreign Language
Screening Test

Name

Aravind
Subramanian    /  (+91) 9654721959
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

First, I
will read the hole story with attention . I will make sure if I didn't miss
any point and get confirmation of the customer and update the address. Inform it
to the customer and try to calm him/her down. If customer refuse for any change
i would suggest him to update his security credentials.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

I will raise a request for a proper investigation
from our team end and if it is damaged before unboxing then I will escalate the
issue.