Subject: Trainer Candidate - Manvi Kapoor
From: Manvi Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 00:36:45 -0500

Tech Support
Test

Name

Manvi
Kapoor

E-mail

[email-masked]

Phone Number

(91) 8920822852

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

EAST DELHI

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Ienergizer

Quality
Analyst

7 Jan

25k

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

Roles and
responsibilities- Working on NPS and Csat - Customer satisfaction, Audits for
blended process, Internal and external calibrations,Dip Checks, taking feedback
sessions, trainings, Quality sessions, process updates , sync up calls, daily,
weekly and monthly reports, BQM with efficiency improvement reports,Appreciation
mailers, daily briefing for process updates and process
recommendations.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

The basic difference between good and great
customer service is that good customer service will provide correct and accurate
information to customers but whereas great customer service person will provide
accurate information with retaining customer and make him/her that he is being
valued as a customer of our company.

What according to you
makes you a good candidate for this position?

I posses
skill set with experience. I am a quick learner and confident to showcase my
skills with that I am also dedicated towards my work, give my best for work I am
aligned on.

On a scale of 1 - 5 please rate your fluency in
spoken English

4