Subject: English Language Test - Rahul Tomar
From: Rahul Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 00:23:33 -0500

| | Foreign Language Screening Test

Name | Rahul Tomar     /  (91) 8076521293    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for reaching out to us

Ticket no.  ***###****  has been assigned to your service request.

We are sorry for delaying in delivery by our courier partner. They were trying to delivered the order but your delivery address showing incorrect as per courier.
Kindly re-update your proper address.

Our delivery partner will review and re-attempt to deliver your order within the next 3 working days.
Thanks for your co-opration.

Regards,
Customer Support Team
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are so sorry to hear you are not happy with your product, but we also fully respect your decision.

We have processed your refund request, our technical team review your complaint and reched out you next couple of day.they are informing you about further information which requires from your side to proceed your refund request.

Once more, we apologize for the inconvenience this has caused you. In case you are still in search of a similar product, feel free to reach out as we would love to assist you in finding the right product for you.

Thank you for your feedback, as this will help us improve our product and service.

Regards,
Customer Support Team
Homebox

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