Subject: English Language Test - Bhupendra Tyagi
From: Bhupendra Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 06:41:25 -0500

Foreign Language
Screening Test

Name

Bhupendra
Tyagi    /  (91) 8909209934    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Firstly I will contact the customer and tell him that we shipped
your handbag on the day you ordered and handed it over to the courier company.
The Courier company is having a problem finding your address and not being able
to deliver the item. So please provide us with your correct address so we can
inform the courier company about your address and ask them to deliver the
product soon.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

We can't replace your cabinet because after installation of the product we
can not replace the item. if you would have told us about the problem before
installation we could have replaced your product.