Subject: English Language Test - kapil sharma
From: kapil sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 06:02:47 -0500

Foreign Language
Screening Test

Name

kapil
sharma    /  (91) 9084816310    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

hi mam

I am sorry for trouble you've been having with hand bag issue . my team and
I are doing everything we can to resolve this as fast as possible .

in order to support you through this , i need some information from you . could
you tell me the recent address because as per the courier the address was wrong
.

meanwhile ,here the some action you can take to may resolve the issue

thankyou

kapil sharma

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

hi Abdul

Thanks for reaching out , satisfying our customer is very important for us and I
am sorry we  couldn't meet your requirement . if u want to exchange
then me and my team taking action to resolve this issue as fast as possible . if
u want to return back then we have processed your refund and it should reflect
in your bank account in to 2-3business days . we hope that we could work
together in the future where our products will be useful for  your business

thankyou

kapil sharma