Subject: Trainer Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 03:20:11 -0500

Tech Support
Test

Name

Manish
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9354326470

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Magickwoods

Senior
executive

October 12, 2022

32k

Previous Employer 1

Karcher

BDE

June 30
2020

27k

Previous Employer 2

I energizer

Customer service associate

April 29, 2019

24k

If Selected, how much time do you need
to join?

Immediately join

Please briefly
describe your work experience specifically in Quality?

Focus on
customer satisfaction and agent professionalism with politeness during
call.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Customer satisfaction

Response in first call

Timely follow ups until the resolution is not provided

Less hold and no dead air

Proper active listening

Full patience when customer is angry

What according to you
makes you a good candidate for this position?

My
experience and skills

Also I wish to to work longer

And looking for stability

On a scale of 1 - 5 please rate your fluency in
spoken English

5