Subject: English Language Test - Himanshu Kumar
From: Himanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 03:11:05 -0500

Foreign Language
Screening Test

Name

Himanshu
Kumar    /  (91) 9793317656
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
sir,

This is to inform you that yours order (order no123456) has been placed and has
been with ours courier services but as per the courier tried to deliver the
order to you  but somehow the address as per the courier was wrong .

So pls go through the address or update some other address so the courier can
reach you.

Thanks you

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We are sorry for the inconvenience caused to you. The inconvenience may be
caused at the time of the installation or at the time of shipping.

So please check that is the cabinet is broken from any where or is it only
scratches and pls let me know so we can proceed further.

Thank you

Babyshop.com