Subject: English Language Test - Mohammed Junaidh
From: Mohammed Junaidh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 02:04:49 -0500

Foreign Language
Screening Test

Name

Mohammed
Junaidh    /  (91) 7510651449    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Sir

Thanks for your patience.

Apologies for the delay in the delivery of your order.

Your handbag was placed and shipped on the same day of the order by us and
handed over to our courier team.

But unfortunately, our courier team was not able to locate the place in the
address given due to some technical mistake in it.

We are looking into the issue, and we promise a speedy resolution and delivery
correcting the mistakes. We are sorry for the delay, and we make sure that this
will not happen for your future orders.

Apologies again.

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr
Smith,

We are sorry to know that the TV delivered to you is defective. While make sure
that all the products that we sell to our customers go through a good quality
check before delivery, some of them are subjected to mishandling.

We started an inquiry into the cause of the damage and discovered that the
product was damaged during shipment.

We will provide you a replacement for the defective product in the next 1-2
days.

Please accept our apologies for the inconvenience caused. I am including a
one-year warranty card free with your order.

Please feel free to contact me via phone or email if you need further help.

Sincerely

Mohammed Junaidh

Customer Service