Subject: English Language Test - Chunnu Kashyap
From: Chunnu Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 01:29:34 -0500

| | Foreign Language Screening Test

Name | Chunnu Kashyap     /  (201303) 6395187216    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From baby shop
Dear customer
We are very concern about your issue. There is a misinformation regarding your address details.
As you ordered a hand bag from our online store some day before.we had handed  your order to our  ally courier company on the same day. The courier company had placed the order on mentioned address also. But according to courier company your address details found wrong. That&#039;s why your order has stuck in midway.
So Please check your address details which has you mention on our online store. If there is some misinformation or discrepancies in your address details please correct them and contact us again. If address details are correct then also let&#039;s us remind. We will do our level best. Hope it will help you.
Thanks &amp; Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
This email is about your complaint of TV cabinet. We are very concern about your issue. As you have mention in your complaint that you buy a TV cabinet from us but there are some scratches on the cabinet.
Our company provide best quality products if some discrepancy or carelessness occur with your product. It would occur by mistake.we are very sorry that you face such experience. It may occur due to transportation or whether due to some other issue. We will check about it . As for now we have concerned your email and we will keep you update about what we can do.
Thanks &regards

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