Subject: English Language Test - Harsh Srivastava
From: Harsh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 11:20:37 -0500

Foreign Language
Screening Test

Name

Harsh
Srivastava     /  (+91) 8881296877
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir/Ma'am

Sorry for your inconvenience what you have caused. As per your product id
handbag S6581 your order has been dispatched as per given address G- 605
Amrapali Sapphire Phase-1 sector 45 noida but the correct address that is
registered with us is 29 A Balrampur House Noida. Kindly raise a request on
behalf on your current address so that we can deliver your product at
earliest.

For further assistance you can drop an email to [email-masked]

Thanks and regards

Team Customer Support

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for your inconvenience what you have caused. The product which you have
bought which is having the product id Sony Xperia Yz15. The same product comes
under non-returnable as per our policy terms and condition. So we can't
return your TV cabinet, so we highly apologize for this .

For further assistance you can call on 8812985678 else you can drop an email to
[email-masked]

Thanks and regards

Home Box Team