Subject: English Language Test - Rishibha Singh
From: Rishibha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 09:42:16 -0500

Foreign Language
Screening Test

Name

Rishibha
Singh    /  (110096) 8860952093
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Mam,

Thanks For Writing Us ,

Sorry for inconvenience what you have caused after not getting product at your
address yet . As per your order request you mentioned your address as 4th floor
garry apartment .You wanted to deliver your product at stephen street but we
have received  request on behalf of Garry apartment address.Kindly give
request on behalf of correct address so that we can deliver your product
earliest.

Once we will received the correct address from your side we'll be
dispatching it within  2 working days.

Should you need any further assistance please do not hesitate to contact us.

You can contact freely on xxxxxxxxx also write a mail on
[email-masked]

Thanks&Regards,

Rishibha Singh

Team Customer Service

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thankyou For Writing Us,

Sorry for inconvenience  what you have caused after  received the
damaged product.

If you want change your product then we will definitely  help you with the
same.We are forwarding your concern tio the technical department .And our
technical department will check these issue and coordinate with you within
24hrs. on your registered mobile number .So i am requesting to you please wait
for 24hrs.

If you have any query then please contact on the same number 123456 and also
write a mail on [email-masked]

Thanks&Regards,

Rishibha Singh

Team Customer Service