Subject: English Language Test - SUMIT GAURAV
From: SUMIT GAURAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 06:48:56 -0500

Foreign Language
Screening Test

Name

SUMIT
GAURAV    /  (+91) 9304539159    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi[Name]

welcome to BABYSHOP

Thank you for ordering from us.

Your order number [      ] has already shipped. The delivery guy
tried to deliver the package but your address found out to be wrong .we hereby
request you to kindly update your address on our site.

Once your address will be updated. We will send you an email with the tracking
number and link, so you can see the movement of your package.

If you have any questions, contact us here or call us.

Thank you!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

welcome to HOMEBOX

Thank you for shopping with us.

As per your complaints we need to verify your TV cabinet with our original
product. So you need to share us the pictures of your scratches product as per
our company policy. Once we verify the same ,your product will be replace by our
team as soon as possible.

Regards,

Homebox