Subject: Trainer Candidate - Anushka Dutta
From: Anushka Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 01:31:17 -0500

Tech Support
Test

Name

Anushka
Dutta

E-mail

[email-masked]

Phone Number

(+91) 9870309150

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rajnagar extension

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Genpact

Process
developer

03/06/22

25949

Previous Employer 1

Se2
llp

Associate

24/12/19

20883

Previous Employer 2

Jet
airways

CSA

12/05/19

21500

If Selected, how much time do you need
to join?

Immidiate

Please briefly
describe your work experience specifically in Quality?

In
genpact, I used to audit a files of the customer and if there any error so we
used to forwarded back

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when staff greets them
well and being polite with the customer but the great customer service is , If
you greet well , being polite with them ,listen carefully, give assurance that
their query will resolved within a TAT and make their query solved within a
given time

What according to you makes you a good candidate for
this position?

Iam calm, and having an possitive attitude and iam
workoholic

On a scale of 1 - 5 please rate your fluency in
spoken English

5