Subject: English Language Test - Pallavi Jaiswal
From: Pallavi Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 13:06:30 -0500

Foreign Language
Screening Test

Name

Pallavi
Jaiswal    /  (91) 6307666959    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Subject: Regarding the status of your product.

Dear customer,

I am sorry that your order haven&#039;t arrived yet . As I came to know
that our delivery partner has came to deliver your product on the same day it
was ordered as the product was shipped on similar day but he was not able to
deliver because the address given from your side is incorrect,so the order was
returned to your nearby delivery office please correct your address and send the
correct address to this email only. Once it is done we will deliver your product
as soon as possible.

Thank you

Regards

XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:[email-masked]

From:[email-masked]

Subject: Resolution for your issues related to your recent order.

Dear Abdul,

I am sorry that you faced this problem from our side .The scratches on the
cabinet could be due to the bad handling of the tv cabinet and to resolve your
issue we will send the team again to your house . The team will resolve your
issue within 1 week so wait till our team contacts you .

Thank you

Regards

XYZ