Subject: English Language Test - Rajat Singh
From: Rajat Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 11:04:22 -0500

| | Foreign Language Screening Test

Name | Rajat Singh    /  (91) 7983645994    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,
First of all a very genuine sorry to you.
But sir, we had done our work with sincerity and problem was with the address, unfortunately we couldn't help it so you need to contact that courier service center. We can provide you details of that courier centre and so that you can contact them.
Have a nice day ahead!
Thankyou for contacting us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,
Sorry for the inconvenience.
We will send our team again, so that they can address your grievance.
We will return it and replace it after discussion with our team.
After that if you still want your money back, we can talk about that.
Have a nice day ahead!
Thankyou for contacting us.

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