Subject: English Language Test - Mohammad Amjad
From: Mohammad Amjad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 06:41:07 -0500

| | Foreign Language Screening Test

Name | Mohammad Amjad    /  (91) 9648271690    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for contacting us.
This is Mohammad Amjad. I'm really sorry for your inconvenience .Please give me your order number some time to check your order status.

As I am checking your order. your address is incorrect. Please give me another right address so that you can get your product soon.

Feel free to contact us for further assistance.

Regard
Customer support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting us.
This is Mohammad Amjad.
I am sorry for your scratched product but as per police we can't take it back nor refund because it has been passed seven days after purchasing product but give me a moment to check more about your product.

Feel free to contact us for further assistance.
Regard.
Customer support team.

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