Subject: English Language Test - Ravi Shankar
From: Ravi Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 05:57:26 -0500

| | Foreign Language Screening Test

Name | Ravi Shankar    /  (+91) 9871749671    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

HI, James

Thanks for contacting cherry e-commerce.

I hope you’re doing well. This email is with reference to your order number XYZ.

I’m very sorry to hear that the order is not delivered to you.

No need to worry what best I can do for you is help you with the carrier contact number please contact the carrier and update your delivery address with them for the the parcel to be delivered.

Here is the carrier nam Fedex contact number: 24234.

I trust the above information is clear and helpful. Please feel free to contact us at any time. I’m here to help you out. Have a great day ahead!

Best Wishes,
Ravi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

HI, James

Thanks for contacting cherry e-commerce.

I hope you’re doing well. This email is with reference to your Tv Cabinet.

I’m very sorry to hear that the item has too many scratches. I understaNd this must be very concern to you.

No need to worry what best I can do for you is help you with the replacement of the Tv cabinet. You’ll get an email confirmation regarding the pickup and replacement confirmation on your mail I would request you to please keep an eye on your mail box

I trust the above information is clear and helpful. Please feel free to contact us at any time. I’m here to help you out. Have a great day ahead!

Best Wishes,
Ravi

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