Subject: English Language Test - Mohammad Qasim
From: Mohammad Qasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 05:14:40 -0500

Foreign Language
Screening Test

Name

Mohammad
Qasim    /  (+91) 7006195486    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi there,

As I have checked about the concerned order you are asking about. We would like
to inform you the oder have been dispatched from our end and above courier have
tried to deliver the order also but he informed us the that the delivering
address is wrong.So, could you please help with us the updated delivering
address. Soon we will deliver your oder.

Thanks and regards

Mohammad Qasim

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hi Abdul,

Sorry for this which happened with you, we can understand your situation. Since
you have ordered this last week you should have checked your order at the time
delivery and could have contact us .we could have did the needful.

From our side I will take your complaint forward and if there is possibility as
you are looking. We will let you know.

Thank you for
contacting us.

Thanks and regards

Homebox Team