Subject: English Language Test - Twinkle Sharma
From: Twinkle Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 02:06:55 -0500

Foreign Language
Screening Test

Name

Twinkle
Sharma    /  (91+) 8847559767    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: customers email ID

From: senders email ID

22 November, 2022

Greetings!

Customer’s name, this is to bring to your notice that the item you ordered
from our website (order ID) on 8 November,2022 was shipped by us and handed over
to the courier company on the same date. The courier tried to deliver the order
to you but the receiving address on the courier was wrong. Please edit your
address on the delivery details section of your order summary ,so we can
immediately send the order to your respective premises.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear(customer name),it has come to my attention
that you weren’t fully satisfied with the purchase of your(product name) from
our company. I am sorry that the product didn’t meet your expectations, as
(company name) always strives for the best customer experience. We started and
enquiry into the cause of the damage and discovered that the product was damaged
during the course of shipment. I have made a note of your complaint. We will
provide you a replacement for the respective product. In the next 1-2 days, our
delivery executive will have reached you to collect the defective TV and will
provide you a new one(of the same model) in return.

Please accept our apologies for the inconvenience caused. I am including a
one-year free warranty card with your order which includes thé replacement of
the screen and other parts if damage occurred to them within a year of your
purchase.

Please feel free to contact me via email if you need help with anything else.

Sincerely

Twinkle