Subject: English Language Test - Deepika Na
From: Deepika Na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 01:36:19 -0500

| | Foreign Language Screening Test

Name | Deepika Na    /  (91) 9310559430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Varun,

Hope you are doing well!

This email is regarding the order (order name) that you have placed with us #order ID/number. The order shipped on the same day of order place. The delivery partner tried to attempt the delivery but they found that the address is incorrect. I would request you to please send us your correct/updated address.

Thank you for shopping with us(brand name).

Regards,
XYZ
Customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I hope you are doing well,

I am sorry to hear that you’re not happy with the product.

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