Subject: English Language Test - Simran Bagga
From: Simran Bagga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 00:50:58 -0500

Foreign Language
Screening Test

Name

Simran
Bagga    /  (201301) 9818424254
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello,

Hope you're doing well. As we can see you haven't received your order
yet. I

We sincerely apologize for the inconvenience caused to you. We can see that the
order has been shipped from our end. However, as per our courier partner your
address isn't correct and they are unable to deliver it.

We would request you to share the correct address so that we can deliver your
order as soon as possible.

Thanks&regards

Simran.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Hope you're doing well. We are sorry to hear that you've purchased a
TV Cabinet from us and it has scratches on it. We sincerely apologize for the
inconvenience cause. We will surely replace it with a new one. We will deliver a
new TV Cabinet for you be rest assured. We will check with our team so that you
won't face this issue again Abdul. Hope to serve you better.

Thanks&regards

Simran.