Subject: Trainer Candidate - Priti Ray
From: Priti Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 00:50:29 -0500

| | Tech Support Test

Name | Priti Ray
E-mail | [email-masked]
Phone Number | (0562) 09991911297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akshat Niryay | Hr ex. | Till date | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | No ex.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I have no ex . in quality

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service means customer gives you 5 star rating but in great service no matter to grading he /She become your permanent  customer.
Good service provide mostly all companies but great sevice  provider are rare and do best for their customers.

What according to you makes you a good candidate for this position? | Who have innovative ideas he/She is perfect candidate  for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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