Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 00:50:04 -0500

| | Foreign Language Screening Test

Name | Sandeep Kumar    /  (110094) 8010251064    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Thank you for contacting babyshop.com regarding your order status.
We are so sorry for the inconvenience that your hand bag didn't delivered yet. I have checked the details and would like to inform you that your order showing in transit because the shipping address was not mentioned properly. Please rest assured we are here to help you. we request you to send the correct shipping address to our notice. So we can surely help you in this.
Thanks for bringing this issue to our notice to make better experience with our customers. Wish you a great day ahead.

Regard
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear XYZ,

Thanks for letting us know about your experience. I am so sorry we let you down.
we are so sorry to know that your tv cabinet have many scratches after installation. we completely understand your disappointment. please accept my apologies. Please rest assured. We are here to help you. I have shipped a replacement tv cabinet to you.  I have processed your delivery and tagged it as a priority. we have also enclosed a $5 discount coupon which you can use on your next purchase from us.
Thanks for bringing this issue to our notice to make better experience with our customers. Wish you a great day ahead.

Regard
Babyshop.com

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