Subject: English Language Test - Ansh Gupta
From: Ansh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 00:07:13 -0500

| | Foreign Language Screening Test

Name | Ansh Gupta     /  (91) 9797556557    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,
As per your request we handed over your courier to courier company and the company tried to deliver order but your address was wrong. Please provide us correct address.
Thanks for contacting us.
Regards,
Customer support executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo
Dear Sir/Madam,
Sorry to inform you that your TV was not returnable or replaceable, because as per our policy you only replace or refund your courier if you see damages/scratches, others at the time of delivery. But you see this later. So, it is non refundable.
Otherwise our representative will get in touch with you soon.
Thanks for contacting us.
Regards,
Homebox team

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