Subject: English Language Test - Kajal Kumari
From: Kajal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 23:56:18 -0500

Foreign Language
Screening Test

Name

Kajal
Kumari     /  (91) 08638316202    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir,

Hope you are doing well. Sorry for
the delay in delivery of your order but due to wrong address we will not be able
to deliver your order. Please confirm your correct address.

Thank you

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello Abdul,

Hope you are doing well. Thank
you for purchasing but as per  our return policy we can't return your
product or refunded back the amount.sorry for the inconveniences.

Thanks and regards

,..............