Subject: English Language Test - AFRAZ AHMAD
From: AFRAZ AHMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 20:31:21 -0500

| | Foreign Language Screening Test

Name | AFRAZ AHMAD     /  (+91) 9084822899    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From: [email-masked]
Sub:Non delivery of the order

Compose mail

This is email is in response to the email received by you on 20:30:24 pm
This mail regarding order number

BAG-2001 which was supposed to have reached you by now.unfortunately the courier company could not carry on with the required process as the address was wrong i would be greatful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery

Thank you
Have a nice day
From baby Shop company (Customer service representative)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Abdul@[email-masked]
From:Homebax@[email-masked]
Sub: replaced and money back

Compose mail:
Dear respected sir i have received your query regarding your replaced and money back Dont worry iwill help you  i have send your information home box team they immidiate call will be solved your problem
Thanks you
Have a nice day
From: Form Home box team (Customer Service representative)

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