Subject: English Language Test - Jatin Agarwal
From: Jatin Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 10:53:16 -0500

| | Foreign Language Screening Test

Name | Jatin Agarwal    /  (91) 09899461390    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir ,

This is in the reference to your mail. Sorry for the inconvenience caused due to this. As checked your Order ID - ABC is updated as delivery attempted due to unavoidable reason and your order expected delivery date has breached. So we have escalated this issue to our concern team and our team will resolve this issue shortly. Thanks for your patience.

Thank You,
Jatin Agarwal
(Customer Support Officer)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

This is in the reference to your mail. Sorry for the inconvenience caused . As checked  your item has  covered under 7 days replacement policy by seller end . So we have intiated a return request of a damage item . Our expert will visit at your location for verification by 29 nov 2022 . Thanks for your patience.

Thank You,
Jatin Agarwal
(Customer Support Officer)

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