Subject: English Language Test - Mehtab Ansari
From: Mehtab Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 10:43:50 -0500

| | Foreign Language Screening Test

Name | Mehtab Ansari    /  (+91) 9773738110    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

It's been more than 14 days since I placed an order for a handbag with the order id #123...xxxx
Could you please check the status and let me know?

Please reach out to me on this no. xxxxxxxx

Thanks and regards
Customer Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from ______!

I would like to apologize for this inconvenience. your TV got some scratched by installation team while installing the TV.

I would like to tell that your TV will be replaced within 7 to 8 business days.

For any further information contact on this no.xxxxx

Regards
name

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