Subject: English Language Test - Garima Batra
From: Garima Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 09:04:53 -0500

Foreign Language
Screening Test

Name

Garima
Batra    /  (247662) 7456968988    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hii Ma'am/ Sir,

Thanks for contacting us. I want to clarify that we have delivered your order on
the same day and on the mentioned address. Our delivery partner tried to deliver
your order on the mentioned address but the address specified by you is
incorrect. So you order is in pending stage now. Please specify the correct
address. We assure you that we will again deliver your order on the updated
address as soon as possible. Sorry for the inconvenience. For any further query
you can contact us on 7689xxxxxx. Thanks for shopping with us!!!

Regards

Abc team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hii
Abdul,

Sorry for the inconvenience. We understand your problem and will resolve in the
highest possible manner. We have a 15 days return policy with certain terms and
conditions. Our refund policy is not available for electronic items. So you can
avail our exchange policy for the defective product that you have received. You
can exchange the item within 15 days by submitting the request for exchange on
our application. Our delivery partner will come and take the defective product
from your home only. We will be delivering a new unit to you as soon as
possible. Hope your query has been resolved. For any further query you can
contact us on 769xxxxxxx.

Regards

Homebox Team