Subject: English Language Test - Himanshu Singh
From: Himanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 05:37:32 -0500

| | Foreign Language Screening Test

Name | Himanshu Singh    /  (+91) 9118080366    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: ABC [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam/Sir,

This email is regarding order number ERFGHJ-123 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with telephone number as the person who we can contact while making the delivery.

Thank you,

For ABC Company,

Customer Service Representative

XYZ.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | .

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