Subject: English Language Test - Belal Ahmad
From: Belal Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 02:54:03 -0500

| | Foreign Language Screening Test

Name | Belal Ahmad    /  (400612) 7355519314    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We sincerely regret the inconvenience caused,

Please be informed with the order no 123456788.

Your order has been dispatched from our side at the same day and we are trying to deliver your order to you, but unfortunately the address is wrong.

So you are kindly requested to confirm the address details in order to deliver.

Many thanks,

Kind regards,
XXX

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Please accept my apology on behalf of our company.

Kindly provide us your order ID, we'll raise a ticket to concern team during that the agent will do a quality check on the return for a successful pick up.

furthermore we will initiate a doorstep refund.

Regards,
XXX

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