Subject: English Language Test - Vipul kumar
From: Vipul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 00:06:53 -0500

| | Foreign Language Screening Test

Name | Vipul kumar    /  (+91) 6392421433    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected mam,

Thanks for reaching out to us.
This email is in response to the query mail delivered by you on 20 November 2022.
This email is regarding order number
EKIGAH-0011 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 7071089885 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Live Salesman,

Customer Service Representative

Vipul kumar.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear _____,

This email is in response to you mail on November 20,2022.

We reget your bad experience with our team.As per our policies, We can only replace the given product on account of too many scratches, break down, or colour fade.

For further processes, We request you to kindly submit a return complaint on our website www.livesalesman.com along with the Billing Id, Invoice and photos of the scratches on the TV cabinet.

On our inspection, We will replace your order as per our policies.

Thanking you

Live Salesman

Customer Service Executive

Vipul kumar

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