Subject: English Language Test - Manisha Rao
From: Manisha Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 04:34:18 -0500

| | Foreign Language Screening Test

Name | Manisha Rao    /  (91) 9560486682    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sanjana, Our courier partner informs that your babyshop order could be not delivered. To report any issue or proving missing/additional details your order, please check your order details.

Thankyou for using our product.
Team babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Rishabh.
Thankyou for your email.
Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with this issue.
We have every desire to address your need and provide the best solution available to resolve your issue as soon as possible.

Thank you
Team homebox

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